Shipping Policy

At SHAMA, we understand the importance of a seamless and efficient shipping process. We strive to provide our customers with a hassle-free experience from the moment they place their order to the moment it arrives at their doorstep.

Our shipping policy is designed to ensure that your handcrafted scented candles are delivered to you in a timely and secure manner. Here are the key details:

Shipping Methods: We offer a variety of shipping methods to cater to your needs. Whether you prefer standard shipping or expedited delivery, we have options available to suit your requirements.

Shipping Rates: Our shipping rates are calculated based on the weight and dimensions of the package, as well as the destination. We strive to offer competitive rates while ensuring the safe and prompt delivery of your order.

Processing Time: Once your order is placed, our team works diligently to process and prepare it for shipment. The processing time may vary depending on the availability of the items and the volume of orders we receive. Rest assured, we make every effort to minimize any delays and get your candles delivered within 10-12 days to you.

Tracking: To keep you informed about the status of your order, we provide tracking information as soon as it becomes available. You can easily track your package online and stay updated on its estimated delivery date.

International Shipping: We are proud to offer international shipping to customers around the world. Please note that international orders may be subject to customs duties, taxes, and fees imposed by the destination country. These charges are the responsibility of the recipient and are not included in the shipping cost.

Lost or Damaged Packages: In the rare event that your package is lost or arrives damaged, please contact our customer support team immediately. We will work with you to resolve the issue and ensure that you receive a replacement, as appropriate.

Return Policy: For information on our return policy, please refer to our dedicated Return Policy page.

At SHAMA, we are committed to providing exceptional customer service and delivering your handcrafted scented candles with care. If you have any further questions or concerns regarding our shipping policy, please don't hesitate to reach out to our customer support team. We are here to assist you every step of the way.