Exchange & Refund Policy

At SHAMA, we understand that sometimes things don't work out as planned. That's why we have a hassle-free exchange policy in case of any damages to the product to ensure your satisfaction.

We believe in the quality of our handcrafted scented candles and want you to be confident in your purchase.

To initiate an exchange, simply contact our customer service team with your order number and unboxing video without editing and cropping. Our team will guide you through the process and provide you with an exchange, free of charge.

If everything checks out, we will process the exchange of damaged product within 5 business days. Please note that the refund will not be issued for the purchase.

In the unlikely event that your item arrives damaged or defective, please contact us within 48 hours of delivery. We will work with you to resolve the issue promptly, by sending a replacement.

This is due to the unique nature of these products.

If you have any questions or concerns about our exchange policy, please don't hesitate to reach out to our customer service team. We are here to assist you and ensure your satisfaction with our products.

Thank you for choosing SHAMA for your handcrafted scented candle needs. We appreciate your business and look forward to serving you again in the future.